Job Description

WE ARE HIRING – CALL CENTER AGENTS
Position: Call Center Agent
Job Type: Full-Time

Join Royal Phoenix Clinic, a trusted and growing healthcare provider in the UAE, where patient care, professionalism, and performance go hand in hand.
What We Offer
✅ Competitive salary package
✅ Performance-based incentives & monthly bonuses
✅ Professional and supportive work environment
✅ Full training on clinic services, systems, and patient handling
✅ Clear career growth opportunities within the clinic
✅ Stable working hours in a reputable healthcare facility
Key Responsibilities
✅Handle inbound and outbound calls professionally
✅Schedule patient appointments and follow up on inquiries
✅Provide accurate information about clinic services and doctors
✅Convert inquiries into confirmed appointments
✅Maintain accurate call records and patient details
✅Coordinate with front desk and medical departments
Requirements
✅Previous experience in a call center or healthcare environment is preferred
✅Excellent communication skills in English
✅Strong customer service and persuasion skills
✅Ability to handle high call volumes efficiently
✅Computer literacy and familiarity with CRM systems
✅Patient-focused, organized, and target-oriented
📩 To Apply: Please send your CV to: hr@royalphoenixclinic.a