Job Overview
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Expiration date
May 19, 2027
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Experience
Relevant Experience
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Qualification
Relevant Qualification
Job Description
The Remote Support and Dental Service Engineer will be required to provide technical / administrative assistance for 1st and 2nd level support related to Carestream Dental, hardware, or software. The individual will respond to queries, follow escalation processes, provide licenses and spare parts to the customer. The Remote Support and Dental Service Engineer will also be required to run diagnostic programs, isolate problems, determine and implements solutions. (50% of role)
Within the field service environment, the individual will support the dealer network, internal team and end user with technical issues, resolving issues and provide the necessary technical and application training to Carestream Dental staff, dealer technicians and customers with a specialism in DICOM environments (50% of role).
The individual will be expected to deliver outstanding customer service whether remotely or in the field.
