Job Description

Company Description

Sidra Healthcare offers a comprehensive range of domiciliary care services tailored to meet the unique needs of individuals requiring special home care. We ensure each client receives maximum attention on an individual basis, with reliable schedules and punctual care. Our well-trained caregivers are dedicated to delivering professional, personalized care, ensuring your loved ones are safe, well, and happy.
Role Description

This is a full-time, on-site role for a Sr. Patient Relations position located in Dubai. The Sr. Patient Relations staff member will be responsible for addressing patient inquiries, resolving complaints, coordinating patient care, and acting as a liaison between patients and healthcare providers. Responsibilities also include ensuring patient satisfaction, maintaining patient records, and overseeing patient admissions and discharges.
Qualifications

• Atleast 1 year of experience customer service
• Excellent communication and interpersonal skills
• Experience in conflict resolution and handling patient complaints
• Strong organizational and coordination skills
• Proficiency in maintaining patient records and data management
• Ability to work independently and as part of a team
• Experience in the healthcare industry, preferably in patient relations
• Bachelor’s degree in Healthcare Administration, Psychology, or a related field
• Fluency in English; proficiency in Arabic is a plus