Job Description

Satellite Clinic Specific:

• Assists staff nurses and care assistants in planning, implementing, and evaluating direct patient care.
• Ensures accurate nursing documentation is maintained according to hospital policy and procedures.
• Collaborates with patients, families, and healthcare professionals to achieve optimal patient outcomes.
• Promotes incident, customer complaint and patient satisfaction survey reporting to improve patient and family care.
• Assists in creating a safe and friendly environment for all patients, their families, and other staff members.
• Maintains effective communication between patients, nurses, and physicians regarding follow-up care/instructions.
• Maintains updated service-specific competencies – according to guidelines.
• Provides supervision and advice to nursing staff regarding patients’ enquiries.
• Participates in and maintains clinic-specific Key Performance Indicators (KPI) audits and other data including nursing documentation, closing Customer Relationship Management (CRM) on time, checking the Press Ganey and addressing any patient complaint.
• Ensures the nursing pre-screening is done 48 hours before any appointment.
• Ensures that the Quality Round/quality checklist is met at all times. For any deficiencies, ensure an action plan is put in place and followed.
• Ensures the monthly submission of the environmental rounds audit report and follow-up on deficiencies.
• Ensures clinic stock level is within the required Par level and works with Materials Management to decrease non-moving and slow-moving items.
• Provides supervision and advice to Patient Relations Executive staff regarding patient inquiries.
• Prepares the nursing clinical slides and includes them in the monthly Quality Improvement (QI) meeting.
• Follows up on all approved and not utilized tests and ensure that they are scheduled.
• Follows up with the insurance coordinator on all approvals that are pending and ensure all patients are updated on the status.
• Coordinates with the OR coordinator and the patient on operations to be scheduled as applicable.
• Communicates with Patient Business Services and Revenue Cycle Management (RCM) on operations that need further discounts.
• Ensures no walkouts take place in the clinic.
• Closes in a timely manner all safe points and ensures they are being addressed and the root cause analysis is figured out.
• Ensures all the clinical KPIs are placed on a monthly basis on the Patient Safety Data Board.

Qualifications:

• Bachelor’s degree in nursing (minimum of three (3) years full-time course duration) or
• Degree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia
• For UAE nationals graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title. (UAE National must submit a copy of their birth certificate and the mother’s family book)
• Non-UAE national graduates from UAE universities are required to successfully complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and assistant Nurse titles)
• Must hold a valid License/Registration to practice in their home country and/or country of last employment (where applicable)
• Must hold a minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practice

PROFESSIONAL EXPERIENCE:

• Minimum of three (3) to five (5) years of recent post-graduate nursing experience
• Previous Team Leader or Senior Registered Nurse experience is an advantage
• Knowledge of and ability to render care and services based on age, appropriateness, and developmental needs of patients
• Skills in the assessment of patient and family’s physical and psychological needs
• Skills in coordination and planning of care and prioritising care based on individual needs
• Basic Cardiac Life Support (BCLS) certification is essential