Job Description

Job Summary ( Role Purpose):

PHCC has a vision to be the leader in transforming the health and wellbeing of people’s lives in Qatar. PHCC’s mission is to deliver comprehensive, integrated and coordinated person-centered health care services in the community through focusing on disease prevention, healthy lifestyles and wellness. In partnership with our stakeholders, we will improve the health and wellbeing of our population.

The Risk Management and Patient Safety Specialist will report to the Manager of Risk Management Support Services and will have responsibility for the complete implementation and continuous update of the risk management framework within PHCC.

Key Accountabilities & Duties:

• Review trends in reported incidents and identify high risk areas.
• Review incidents using a system approach, involving stakeholders from frontline and management, developing actionable recommendations
• Following up and supporting stakeholders to address the recommendations
• Support risk coordinators work within the health centers with incident report management and systematic systems reviews as required.
• Facilitate systematic system reviews with high-risk profile & sentinel events
• Proactively visit the HC sites and support the different departments to learn from their incidents and proactively manage their risks.
• Support in developing and implementing PHCC’s Risk Management Strategy and ensure appropriate policies, procedures, infrastructures and IT systems are in place for the proactive prevention of risks and incidents in accordance with best practices.
• Support the management team in meeting key elements and deliverables of the Primary Health Care Strategy and monitor that all departments are managing and updating the Corporate risk register.
• Provide PHCC with a comprehensive Corporate Risk Register built up through a combination of risks identified by the Management team and by frontline clinical services and actively supporting risk owners in addressing these risks.
• Developing and updating the Client safety plan based on the organization needs, international best practices and Primary Health Care Strategy.
• Ensure that the Client safety goals are actioned and implemented by all stakeholders as per set targets and escalate any delays to Quality and Patient Safety Committee.
• Lead, develop and design the Annual patient safety campaign and ensure adequate resource provision.
• Ensure that established KPIs are collected, monitored and updated as needed, and follow international benchmark on risk and patient safety indicators
• Provide quarterly reports that summarize all Risk Management data and activities with the plans for the rest of the year.
• Analyze risk data to identify and monitor trends and recommend actions as required, in partnership with appropriate management team.
• Ensure that all Risk Management Policies are regularly reviewed, updated and disseminated to all staff.
• Coordinate the completion of the relevant Risk Management Reports including risk assessments and ensure timely implementation of mitigation plans.
• Regularly communicate and report progress on assigned responsibilities to the Line Manager.
• Identify organizational training and development needs in relation to risk and put in place a training program to develop a risk awareness culture and risk management competencies throughout PHCC.
• Demonstrate proactive approach to patient safety by thinking what might go wrong in all undertakings and take necessary measures to prevent them from happening.
• Identify and report potential or actual patient safety concerns, errors and/or near misses in timely manner including equipment related failures.
• Partner with stakeholders to understand risks in the area of work, develop a plan on how to mitigate those risks, and develop shared accountability for implementing and evaluating the plan.
• Maintain compliance with PHCC policies, codes and procedures, and promote the safety culture in the organization.
• Working within PHCC may give access to knowledge of confidential matters, which may include personal and medical information about patients and staff.
• Such information must be considered strictly confidential and must not be discussed or disclosed.
• The incumbent will undertake any such related duties or responsibilities as directed.

Education Requirements: Bachelor’s degree from accredited institution in a relevant field. Clinical background is an advantage. & Master’s degree in human Factors, Quality Management, Risk management, healthcare governance or healthcare management is required.

Certification, license or training Requirements (MANDATORY): Certification in Risk Management, Patient Safety (or equivalent) is required

Experience & Knowledge: Minimum 6 years of professional experience with similar responsibilities preferably in a health care setting.