Job Description

• Obtains customer/visitors information by answering telephone calls or in person at reception. Inform customers by explaining procedures; answering questions; providing business related information. Enters & updates visitor/caller details and requirements into business software. Record accurate information on daily reports and submit by the end of shift.

• Inform walk ins patient about the estimated waiting time .
• Get authorization, collect co-payment and cash from the patients .
• Scheduling , cancelling , confirming , rescheduling of patient appointments .
• Follow up on pending payments, cash outstanding , etc
• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Report any complain or any serious patients’ concerns to the management / Line manager.
• Receive payment from the patients either In cash, credit card and drop the same on time to the finance department .
• Answer all the incoming phone calls and assist the callers to meet their needs and expectations.
• Be aware about the doctors availability, daily situations, walk ins , overbooking , VIP’s , etc
• Follow the grooming standards and maintain personal hygiene all the time.

Requirement:

• Minimum of 3 years Reception experience.
• Good English language skills both verbal and written. Functional Skills & Competencies.
• Good Verbal communication skills.
• Good Time managements and organizational skills
• Excellent listening skills and a calm and persuasive phone manner.
• Ability to work on ones own unsupervised for lengthy periods.
• Ability to work as a part of the team when necessary
• Maintains positive attitude consisting of cooperation, self motivation, courtesy, and professionalism.