Job Description

• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
• Actively participate in the Medical Center’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs 
• Act as a translator if needed
• Perform other duties and tasks assigned by the Head of Department

Responsibilities

• Maintains interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities. 
• Investigate patient/visitor concerns and implements appropriate courses of action. 
• Patient feedback analysis & documentation of results.
• Oversee activities in Out-patient and Inpatient department.
• Take corrective action in situations requiring immediate intervention, including interpretation and administration of medical centre policy and work rules. 
• Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues. 
• Communicate pertinent information (verbal and/or electronic) in a timely manner to medical canter administration and department leadership. 
• Document pertinent information, actions and decisions and communicates to appropriate leadership. 
• Support clinical, operational and facility services throughout the entire Medical centre on a 16-hour basis. 
• Collaborate with clinical and support staff to foster delivery of quality care.
• Assist in evaluating and reassigning staff during crisis situations. 
• Participate in JCI activities. 
• Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services. 
• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed. 
• Function as on-site coordinator for internal/external disasters or other major events. 
• Intervene in situations involving patients, visitors, medical centre staff and other external customers.
• Participate in medical centre quality program and be member of quality committees if chosen.
• Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.
• Attending Occupational Safety and Health (OSH) programs as a mandatory requirement.
• Being compliant with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
• Comply with the established OHSMS procedures of which they have been informed, instructed and trained.
• Actively participate along with line management towards implementation of OHSMS requirements.
• Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts.
• Report all EHS hazard, near miss and incidents to the respective line manager.
• Conducting his/her task in a healthy and safe manner at all times.
• Reporting any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.
• All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.
• Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.

Qualifications

• Suitable University Degree preferable MBA or Master Degree or equivalent
• Minimum 10 years in Medical Centre or similar organization with at least 2 years in similar position.