Job Description

Company Description ZMMCO Medical is dedicated to delivering excellence in dermatology solutions, providing high-quality products and services that support advanced skin care and treatment. The company focuses on innovation and reliability to meet the needs of healthcare professionals and their patients. ZMMCO Medical aims to build long-term partnerships with clinics and hospitals by offering dependable medical technologies and responsive support. Team members contribute to improving patient outcomes through technical expertise and customer-focused service.

Role Description The Technical Support Engineer is a full-time, on-site role based in Jiddah. This role is responsible for providing technical assistance to healthcare providers and internal teams, including installing, configuring, and maintaining dermatology-related medical devices and associated software. Day-to-day tasks include diagnosing and troubleshooting technical issues, resolving support tickets, and documenting solutions and service activities. The Technical Support Engineer will collaborate with sales and service teams to support product demonstrations, train users, and ensure a smooth post-installation experience. The role also involves communicating clearly with customers, escalating complex issues when necessary, and contributing to continuous improvement of support processes.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to handle hardware and software issues efficiently.
• Candidates should possess solid Analytical Skills to diagnose problems, interpret technical information, and propose effective solutions.
• Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and maintain positive relationships with healthcare professionals.
• Relevant experience with medical devices, healthcare technology, or clinical environments is beneficial.
• Bachelor’s degree in Engineering, Information Technology, or a related technical field is preferred.
• Ability to work on-site in Jiddah, manage multiple tasks, and respond promptly to service requests.
• Strong written and verbal communication skills in English; additional language skills are an advantage.
• Willingness to travel locally for client visits, installations, and training sessions as required.