| Serve as primary contact for all SEHA Business Entity prior authorization requirements; |
| Serve as the primary resource for SEHA Business Entity reading of prior authorization process and requirements; |
| Collect clinical information regarding services to be rendered; |
| Contacts insurance companies by phone, fax, or online portal to obtain insurance benefits, eligibility, and authorization information; |
| Updates systems with accurate information obtained; |
| Responsible for communicating to service line partners of situations where rescheduling is necessary, due to lack of authorization or limited benefits and is approved by clinical personnel; |
| Works with inpatient accounts for authorization and held responsible for timely notification to payers of the patient’s admission to the facility to protect financial standing; |
| Uses utmost caution that obtained benefits, authorizations, and pre-certifications are accurate according to the actual test and procedure or registration being performed; |
| Ensures all benefits, authorizations, pre-certifications, and financial obligations of patients, are documented on account memos, clearly, accurately, precise, and detailed to ensure expeditious processing of patient accounts; |
| May contact physicians, Case Management, and Utilization Review to facilitate the sending of clinical information in support of the authorization to the payer, as assigned; |
| Monitors team mailbox, e-mail inbox, faxes, and phone calls responding to all related Pre-Access account issues, within defined time frames; |
| Contact the payer to obtain prior authorization. Gather additional clinical and or coding information, as necessary, in order to obtain prior authorization; |
| Provide standardized documentation within the system to identify prior authorization and the criteria surrounding such authorization; |
| Stay informed and research information regarding insurance criteria for prior authorization; |
| Serve as the primary resource to patients regarding the prior authorization process |