Job Description

Description

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, Cross-selling and promotions execution.
• Achieving his individual sales targets and supporting store performance
• Deliver a professional end-to-end customer journey.
• Handle customer inquiries and complaints effectively.
• Build customer loyalty and long-term relationships.
• Read and interpret prescriptions accurately.
• Perform contact lenses fitting as per standards.
• Ensure correct dispensing and product selection.
• Process transactions accurately through POS system.
• Handle insurance approvals and invoicing (Wassel / NPHIES).
• Ensure full compliance with policies (no manual errors).
• Maintain stock accuracy and product safety.
• Report shortages, damages, and discrepancies.
• Maintain strong product knowledge across categories.
• Verify prescription, lens specs, and frame alignment.
• Ensure no defects and full match with customer order.
• Deliver zero-error orders and resolve issues before handover.
• Work with team to achieve store targets.
• Support colleagues and share product knowledge.
• Contribute to a positive team environment.
• Follow company policies and procedures.
• Ensure ethical handling of customers and insurance.
• Maintain professional behavior aligned with brand standards.
  

Requirements

Skills and Abilities:

• Strong sales and customer service skills – Good understanding of insurance & POS systems – Ability to read prescriptions and ensure dispensing accuracy – Strong attention to detail and quality control mindset – Good communication and interpersonal skills – Ability to work under pressure and achieve targets – Team player with accountability and positive attitude – Basic knowledge of inventory handling and stock control
  

Experience

2–5 years in optical retail Education: Diploma / Bachelor in Optics or related field

Language: Excellent command of oral and written English and Arabic.

Licenses / Certifications: SCFHS