Job Description

Within the mission, vision and values of Saudi Arabian Ministry of National Guard – Health Affairs, lead, manage and oversee the activities of the assigned Nursing departments by assuming a 24-hour accountability; oversee clinical nursing performance and priority setting underpinned by the development of policy, procedures and guidelines.

Education/Qualifications Required:

• Bachelor Degree in Nursing or equivalent from an accredited institution
• Master’s Degree in Nursing/Management from an accredited institution

Experience Post-Qualifications:

• Minimum of 10 (ten) years’ current clinical nursing experience following licensure/ registration in the country of origin, 5 (five) years of which in comparable managerial capacity 

License:

• Current and in good Standing Nursing License/Registration (RN) to practice in country of residence

Job Duties and Responsibilities:

• Lead, coordinate and manage the operations and activities of the Mental Health Emergency Room by assuming 24-hour accountability.
• Oversee clinical nursing performance and patient flow, ensuring timely triage, assessment and management of psychiatric emergencies.
• Ensure nursing staff and all learners provide care within scope of practice, policies, procedures and established standards of emergency and mental health care.
• Plan, organize and monitor ER operations including staffing, scheduling and resource allocation to meet fluctuating patient volumes and acuity.
• Supervise, support and evaluate nursing staff performance; provide coaching, feedback and implement performance improvement plans as needed.
• Ensure effective triage systems are in place and consistently applied to prioritize patient care based on clinical urgency.
• Promote safe management of high-risk situations including aggressive behavior, self-harm and psychiatric crises using approved protocols.
• Ensure compliance with patient safety, infection control and restraint/seclusion policies in line with regulatory and organizational standards.
• Collaborate with physicians, psychiatrists, security and multidisciplinary teams to coordinate rapid and safe patient care.
• Monitor patient outcomes, incidents and complaints; implement corrective actions and service improvements.
• Facilitate the development, implementation and evaluation of educational programs focused on emergency and mental health care competencies.
• Identify, develop, implement and evaluate quality improvement initiatives; recognize opportunities to enhance ER efficiency and patient care.
• Oversee documentation standards, ensuring accurate, timely and complete patient records in high-pressure emergency settings.
• Manage ER resources including equipment, medications and supplies; ensure readiness for emergency situations.
• Participate in budget planning, control expenditures and optimize resource utilization within the department.
• Prepare reports, analyze performance data and present operational and clinical outcomes to leadership.
• Promote a culture of teamwork, accountability, patient safety and continuous improvement within the ER.
• Represent the department in meetings and coordinate activities with other departments and external stakeholders when required.
• Participate in recruitment, onboarding and retention of nursing staff.
• Perform other job-related duties as assigned.