Job Description

The Maternity Care Coordinator provides comprehensive care coordination and administrative support across all stages of the maternity pathway. The role is particularly focused on ensuring exceptional support for:

• Routine antenatal patients
• High-Risk Pregnancy (HRP) patients
• People of Determination (POD)

The successful candidate will help coordinate appointments, referrals, investigations, and multidisciplinary services while ensuring compliance with Department of Health (DOH) standards and maternity care pathways.

Key Responsibilities

Maternity Care Coordination

• Coordinate patient journeys across antenatal, intrapartum, postnatal, and discharge phases.
• Facilitate maternity registration and onboarding processes.
• Schedule and coordinate appointments, investigations, ultrasounds, laboratory tests, and follow-up visits.
• Monitor patient progress and ensure critical milestones are completed.
• Support patients in navigating hospital services and available resources.
• Maintain ongoing communication regarding appointments, care plans, and next steps.

High-Risk Pregnancy Support

• Serve as a dedicated coordinator for high-risk maternity patients.
• Coordinate specialist referrals, including Maternal Fetal Medicine services.
• Facilitate multidisciplinary team reviews and care planning.
• Monitor adherence to investigations, consultations, and treatment recommendations.
• Track follow-up requirements and escalate coordination concerns when necessary.

People of Determination (POD) Support

• Coordinate individualized support plans and accessibility requirements.
• Arrange reasonable accommodations and communication support services.
• Ensure patient education and information are available in accessible formats.
• Advocate for patient-centered and inclusive maternity care.

Patient Communication & Experience

• Act as a primary point of contact for maternity patients and families.
• Foster culturally sensitive, respectful, and compassionate communication.
• Facilitate communication between patients and healthcare teams.
• Escalate urgent patient concerns to the appropriate healthcare professionals.
• Support patients’ understanding of their care journey and available services.

Education & Engagement

• Connect patients and families with approved educational resources.
• Promote participation in antenatal, postnatal, breastfeeding, parenting, and newborn care programs.
• Support informed decision-making and patient engagement throughout pregnancy and postpartum recovery.

Continuity of Care & Discharge Planning

• Coordinate referrals, consultations, diagnostics, and follow-up care.
• Support discharge planning and arrange post-discharge appointments.
• Conduct post-discharge wellness and service follow-up calls.
• Facilitate access to home care, lactation support, and community-based services.

Quality Improvement & Reporting

• Maintain accurate documentation and tracking systems.
• Monitor maternity pathway metrics, KPIs, and patient experience indicators.
• Assist with audits, quality initiatives, and regulatory compliance activities.
• Contribute to departmental performance goals and continuous improvement efforts.

Qualification

Bachelor’s Degree in any discipline.
Fluent in Arabic and English (written and spoken).
Additional languages such as Urdu are an advantage.

Experience

Minimum 2 years of experience in:
Maternity services. Women’s health. Patient navigation. Care coordinatio.n Case management and Patient experience
Experience supporting high-risk obstetric patients and multidisciplinary care coordination is preferred.