Job Description

Guest Relation – Arabic

Roles and Responsibilities:

1. Guest Interaction and Reception:
   • Greet and welcome guests upon arrival, ensuring a professional, friendly, and courteous reception.
   • Provide guests with accurate information regarding services, procedures, and policies.
   • Assist guests in completing necessary forms, including registration and health-related documents, ensuring accuracy and confidentiality.
2. Appointment Scheduling and Coordination:
   • Assist guests with scheduling, rescheduling, or canceling appointments with medical professionals.
   • Ensure all appointment details are entered accurately into the system and coordinate with the relevant medical staff.
   • Provide reminders and preparation instructions for appointments to ensure guests are informed and prepared.
3. Handling Inquiries and Complaints:
   • Respond to guest inquiries through phone calls, emails, or in person, providing information on services, appointments, and general procedures.
   • Address and resolve any guest concerns, complaints, or special requests with professionalism and empathy.
   • Escalate complex or unresolved issues to management or appropriate medical staff.
4. Administrative Support:
   • Maintain accurate records of guest information, including personal, medical, and insurance details, ensuring all data is handled confidentially.
   • Assist with data entry, filing, and document management to ensure smooth administrative processes.
   • Monitor and update guest records to ensure accurate and up-to-date information.
5. Communication and Collaboration:
   • Communicate effectively with guests, medical staff, and other departments to ensure a smooth guest experience.
   • Collaborate with team members and other departments to address guest needs and ensure that services are delivered in a timely manner.
   • Provide feedback to management on common guest concerns, suggestions, or requests for improvements.
6. Confidentiality and Compliance:
   • Adhere to all confidentiality guidelines, ensuring that guest information is securely managed in line with healthcare privacy regulations.
   • Follow infection control and safety protocols to ensure the health and safety of both guests and staff.

Qualifications and Experience:

• High school diploma or equivalent; additional qualifications in customer service, healthcare administration, or hospitality are an advantage.
• 1-2 years of experience in customer service, healthcare, or a related field.
• Fluency in Arabic (mandatory) with the ability to communicate effectively in English.
• Strong verbal and written communication skills, with the ability to interact professionally with guests and staff.
• Excellent organizational skills and attention to detail, particularly in managing appointments and guest records.
• Ability to handle sensitive situations with professionalism and empathy.

Desirable Skills:

• Experience in a medical, healthcare, or customer service setting.
• Familiarity with medical terminology and healthcare procedures.
• Proficiency with healthcare management systems and appointment scheduling tools.
• Multilingual skills are a plus.