Job Description

• Responsible for supervising operational aspects of the medical centre within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values and report to Manager – Clinic Administration.

Responsibilities

Effectively; 

• Implement and Improve Quality SOP’s and work closely with Quality Manager. 
• Coordinate Insurance process at clinic level. 
• Supervise daily accounts. 
• Coordinate with store; and raw materials purchase, movement and usage. 
• Supervise house-keeping & waste disposal. 
• Coordinate routine checks: in treatment rooms, procedure rooms to ensure best quality and on injections, vaccines and lab reagents expiry dates. 
• Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance. 
• Manage and maintain patient contact details and other internal documents. 
• Coordinate with Lab and Radiology departments and ensure accurate reports
• Coordinate visiting doctor’s appointments & coordination for Radio Talk. 
• Supervise front office administration. 
• Schedule and implement monthly duty roaster. 
• Supervise employee attendance (check in/out) and reporting. 
• While on duty ensure you are based in public areas to assist patients and supervise the consistent delivery of leading edge customer service 
• No patient should be left unattended more than 5 minutes from the time they arrive. 
• Facilitate, induct, train and develop and support staff on the job.
• Actively get involved in staff performance management. 
• Supervise and coordinate absence & sickness of staff. 
• Communication of company messages. 
• Encourage effective teamwork across all departments. 
• Effectively participate and coordinate in organizing CME 
• Coordinate with Corp HR for staff queries and documentations. 
• Additionally, you are assigned to train and educate your staff adequately as per the guidance of HR. CUSTOMER SERVICE 
• Ensure cleanliness in the public areas (waiting area, corridors and toilets in particular) consultation rooms and equipment. 
• Ensure waiting times for patient appointments to be minimum possible. 
• Supervise appointments and appointment reminders and the token system. 
• Obtain & review patient feedback. 
• Monitor visitors and ensure records are maintained. 
• Ensure quality patient support and care. 
• Coordinate and equip staff to effectively manage any emergency situations

Qualifications

• Diploma/ Bachelor or related