Job Description

Customer Service Supervisor

Tadawi Medical Group – Jazan, Saudi Arabia (On-site)

We are seeking a dedicated and experienced Customer Service Supervisor to join our team at Tadawi Medical Group. The ideal candidate will be responsible for leading the customer service team and ensuring a high standard of patient experience across all touchpoints.

Key Responsibilities:

• Supervise and support the customer service team in daily operations.
• Ensure excellent service delivery and patient satisfaction.
• Handle escalated complaints and resolve issues efficiently.
• Monitor team performance and provide regular feedback.
• Train and onboard new customer service staff.
• Develop and implement service improvement strategies.
• Coordinate with other departments to enhance patient experience.
• Prepare reports on team performance and service quality.

Requirements:

• Bachelor’s degree in Business Administration or related field.
• Minimum 2–4 years of experience in customer service, preferably in healthcare.
• Previous supervisory or team leadership experience is preferred.
• Strong communication and interpersonal skills.
• Ability to handle pressure and solve problems effectively.
• Proficiency in Microsoft Office and CRM systems.
• Fluency in English (Arabic is a plus).

What We Offer:

• Competitive salary package.
• Professional work environment.
• Opportunities for growth and career development.

Join us and be part of a team committed to delivering exceptional healthcare service.