Job Description

• Greet and assist patients and visitors in a courteous and professional manner.
• Answer phone calls, emails, and WhatsApp messages promptly and professionally.
• Schedule, confirm, and manage patient appointments using clinic management software.
• Provide accurate information regarding the clinic’s services, doctors’ schedules, insurance coverage, and procedures.
• Register new patients, update existing patient records, and ensure accurate documentation.
• Process payments (cash/card/insurance claims) and issue receipts and invoices.
• Coordinate with medical, nursing, and administrative staff to ensure timely service.
• Handle patient inquiries, complaints, or feedback and escalate when necessary.
• Ensure the front desk and reception area are tidy, organized, and presentable.
• Maintain confidentiality and adhere to all clinic policies .