Job Description

Analyst II, Clinical Applications – Epic Trainer

About the Role

The Principal Epic Trainer is responsible for the end-to-end design, delivery, governance, and continuous improvement of Epic clinical training programs across inpatient, outpatient, Peri-Op and specialty workflows. This role ensures that clinicians and caregivers are proficient in Epic through role-based onboarding, optimization training, upgrade readiness, and post-go-live support, while maintaining alignment with Epic best practices, organizational policies, and regulatory requirements.

Responsibilities

• Plan, deliver, and evaluate Epic training programs across clinical and operational roles.
• Deliver classroom, virtual, and hands-on Epic training aligned with Epic and organizational standards.
• Support new caregiver onboarding cycles and ensure adequate training capacity.
• Utilizes expert knowledge of clinical applications and clinical technologies across multiple clinical and application areas.
• Contributes to the development of a training strategy for clinical caregivers and implements that strategy.
• Prepares, facilitates and delivers formal and ‘in the field’ training courses and programs for Caregivers, including the design of instructional, participant materials, guides, tip sheets and e-learning methodology.
• Contributes to and supports the maintenance of the Epic MST training environments.
• Own and maintain Epic training curricula, environments, tip sheets, and LMS content.
• Update training materials to reflect Epic upgrades, workflow changes, and policy updates.
• Customize Epic-provided content to align with local workflows and regulatory requirements.
• Lead training readiness and execution for Epic upgrades.
• Provide optimization and refresher training post-upgrade or go-live.
• Act as liaison between clinical leadership, IT teams, super users, and Epic counterparts.
• Support clinician-lead training and specialty optimization initiatives.
• Maintain training schedules, attendance records, and LMS compliance reporting.
• Provide leadership reporting on training readiness and risks.
• Identify opportunities to improve training effectiveness and adoption.
• Mentor junior trainers and standardize best practices.

Qualifications

• Bachelor’s degree or equivalent Diploma, Associates or Vocational Degree is required in healthcare preferably, but Information Technology would be considered as an alternative.
• An up-to-date Epic certification in a clinical application with 5-7 years’ healthcare experience may be substituted in lieu of a bachelor’s degree.
• Clinical background highly desired (MA, LVN, RN, OT/PT/RT license, or other clinical degree).
• Epic Credentialed in a related clinical application is preferred.
• Epic Proficient or Certified in a related clinical application is preferred on hire and required within one year of employment.

Required Skills

• Minimum 5 -7 years of Epic training or Epic clinical application experience.
• Experience supporting Epic upgrades, go-lives, and optimization initiatives.
• Experienced Epic modules training delivery.
• Epic Credentialed in a related clinical application is preferred.
• Epic Proficient or Certified in a related clinical application is preferred on hire and required within one year of employment.