Senior Operations Specialist

Job Description

1. Data Analysis and Reporting Support

  • Consolidate sales data across EMG regions, product lines, and customer segments.
  • Analyze key business metrics such as sales cycle, customer conversion rate, and payment collection period.
  • Generate daily, weekly, and monthly sales reports for EMG to support management decision-making.
  • Provide regular updates on the achievement of sales performance indicators.

2. Sales Process, Tools, and Compliance Management

  • Prepare and review contract between HQ and BP/Customers.
  • Lead the development and optimization of standardized sales processes across all EMG regions to improve internal efficiency.
  • Oversee the compliance of sales activities to ensure alignment with medical industry regulations (e.g., bidding procedures, tender registration, third-party distributor compliance).
  • Ensure the completeness and accuracy of sales leads, customer records, and product usage data.
  • Collaborate with supply chain and logistics teams to ensure timely and accurate delivery of equipment.

3. Business Operations

  • Monitor the progress of key business KPIs and organize weekly and monthly business review meetings.
  • Assist the Regional General Manager in coordinating business meetings, preparing meeting minutes, and tracking the implementation of action items.
  • Prepare project materials, proposal presentations (PPT), summary reports, speeches, and external communication documents as requested by the Regional GM.
  • Liaison with each function.
  • Support the handling of urgent, ad hoc, or confidential matters.

4. Other Tasks Assigned by the Regional General Manager

Requirements

  • Masters degree,EMBA or a relevant field of study.
  • Fluent English speaking. Arabic/French is a plus
  • 3-5 years of office work experience with full responsibility
  • Strong communication and interpersonal skills, enthusiasm, teamwork spirit, and eagerness to learn and develop within the organization.
  • Good logic and critical thinking.
  • Passion to work effectively and support the UIH team in all aspects.
  • Willingness to learn and develop oneself.