Job Description

Company Description

UltraMed, headquartered in Dubai, UAE, is a leading provider of advanced aesthetic and medical devices, committed to delivering excellence across the Middle East. With over 15 years of industry expertise, our team comprises seasoned professionals specializing in training, maintenance, and sales of high-quality equipment. We offer a carefully curated portfolio of cutting-edge aesthetics solutions, including slimming machines, anti-aging devices, lasers, cosmetics, and hydrafacial machines. UltraMed remains at the forefront of innovation, empowering clients with state-of-the-art technology to achieve their health and beauty goals, while fostering partnerships built on trust and exceptional service.

Role Description

This is a full-time, on-site role based in Cairo, Egypt. The Senior Field Service Engineer will be responsible for the installation, maintenance, and repair of aesthetic and medical equipment. Daily tasks include providing technical support, conducting troubleshooting procedures, performing preventive maintenance, and resolving technical issues. The role also involves interacting with clients to deliver exceptional customer service and ensure seamless operation of equipment.

Qualifications

• Expertise in Field Service processes, including installation, setup, and calibration of medical or aesthetic devices
• Strong skills in Troubleshooting and providing effective Technical Support for resolving complex equipment issues
• Experience in performing Preventive Maintenance to ensure equipment reliability and longevity
• Exceptional Customer Service skills with the ability to provide clear, professional communication and build strong client relationships
• Proficient in technical documentation and reporting
• Ability to work independently and adhere to tight schedules in a dynamic environment
• Bachelor’s degree or equivalent in Engineering, Biomedical, or a relevant technical field
• Experience working with aesthetic or medical devices is preferred
• Willingness to travel locally and regionally to provide onsite services

Plz send your CV to info@um-Health.com / Hr@um-health.com