Job Description

Senior Clinical Quality and Patient Safety Officer (AL Dhafra Region)
 Job Description

The purpose of this role is to support the Clinical Quality and Patient Safety Section to ensure the highest quality of patient care and patient safety across SEHA. As part of the overall Quality Strategy, this involves development and implementation of a healthcare system Clinical Quality and Patient Safety Strategic Plan which reflects SEHA clinical and patient safety priorities and includes frameworks to effectively measure, monitor and improve clinical outcomes.

Responsibilities

Develops comprehensive Clinical Quality and Patient Safety Programs

• Responsible to coordinate and support the Region Clinical Quality and Patient Safety Section within the Quality Department. The responsibilities includes:
• As part of the overall Quality Strategy, coordinating the development and implementation of a Clinical Quality and Patient Safety Strategic Plan which reflects SEHA Corporate clinical and patient safety priorities and includes frameworks to effectively measure, monitor and improve outcomes;
• Coordinating regional level taskforces to implement quality improvement and patient safety initiatives;
• Contributing and supporting the Chair of Quality Committee to promote a culture of clinical quality improvement and patient safety, sharing of best practices to drive clinical quality and patient safety improvements and ensure shared learning across the region;
• Coordinating the development of clincial guidelines, policy and procedures relevant to clinical quality and patient safety priorities;
• Highlighting clinical quality and patient safety issues on behalf of the Quality Department and make recommendations for corrective action.
• Researching trends and new approaches for clinical quality and patient safety and advise on implementation of new methodologies.
  

Clinical Quality improvement

and patient safety

• Coordinating and supporting the development and implementation of a quality measurement framework to identify, assess and mitigate risk and improve clinical quality and patient safety which is standardised and aligned with the major partners and stakeholders e.g. Joint Commission, DoH Muashir, Daman EBRP and SEHA Corporate Quality.
• Developing and aligning clinical quality and patient safety key performance indicators measurement both internally (i.e. SEHA KPIs) and externally (i.e. DoH Muashir KPIs) to enable benchmarking and improvement;
• Collaborating with various committees and subject matter expert taskforces to address clinical quality and patient safety priorities through development of clincial guidelines, policy and procedure and support implementation through clinical decision support or other methodologies.
• Monitoring compliance with performance measures and targets set, comparing against international benchmarks,and identifying improvement initiatives to address deficiencies across the region.
• Coordinating and supporting the development and implementation action plans related to any deficiencies in regions.
• Recommending educational initiatives to support quality improvement activity across the region and SEHA e.g. workshops/training on quality and patient safety.
• Aligning with SEHA Corporate Quality, BI Unit, IT and Health Informatics to facilitate the process for electronic capture of standardized clinical performance measures that cover all aspects of care delivery within and across the region.
• Recommending educational initiatives to support quality improvement activity across the region e.g. workshops/training on quality and patient safety.
  

SEHA Region Quality Department Strategy – Participating the development, periodic review and evaluation of the Regional’s Quality Department (RQD) strategy.

• Participating in setting the strategic goals, objectives of the CQPS section in collaboration with relevant stakeholders and ensuring their alignment with the SEHA strategy and the RQD strategy.
• Participating in the implementation of the CQPS strategic goals and objectives as planned.
  

Administrative Responsibilities – Maintaining strong relationships with internal and external stakeholders to ensure optimal performance

• Liaising and communicating with other departments, customers, suppliers and other service providers
• Ensuring that all necessary systems, policies and procedures are in place to satisfy all customer requirements and audits
• Supporting the CQPS team in facilitating regular committee and taskforce meetings with representatives from appropriate departments to support work needs.
• Attending various meetings in SEHA and its regions and act on/communicate instructions
• Staying current and up to date on any changes that may affect the efficient delivery of the role
• Supporting the CQPS team in identifying quality improvement opportunities within the organization
• Supporting the CQPS team in reporting on achievement of targets and identify any actions required
• Escalating issues / concerns to CQPS Section Manager appropriately.
  

Contributing to Team Effort – Collaborating with other sections within the RQD to develop and maintain manuals, policies, procedures and other documents as needed.

• Attending relevant meetings
• Promoting effective communication strategies within the team and maintaining interdepartmental liaison where necessary
• Participating in internal & external meetings and discussions as required.
• Participating in development of unified policies and SEHA region initiatives.
  

Coordinating with other Region Quality Sections – Coordinating team work effectively and efficiency.

• Communicating effectively with team members and supervisor.
• Participating in all team efforts as required time to time.
• Collaborating with other members of the team to carry out work smoothly.
• Participating in cross-functional teams and committees as appropriate
  

Reporting – Preparing requested reports and presentations on CQPS related reports, for Senior Management and the relevant committees.

• Preparing technical reports on CQPS activity and presenting them to Regional Quality Chief / Director for onward submission to the relevent committee or department.
• Preparing performance improvement reports based upon on CQPS activity.
• Proposing recommendations and monitoring action plans.
• Preparing reports on CQPS examining trends and putting forth improvement recommendations for the Quality Department Director and Senior Management for review at the MOC meeting.
• Reporting real and potential CQPS issues to Regional Quality Chief / Director and advise on cause and corrective action plan.
  

Identifying challenges and suggesting mitigation methods – Identifying and defining challenges, developing knowledge and exploring solutions in a wide area of complex healthcare management issues

• Participating in analyzing future opportunities and threats, assessing long term resource uncertainties and risks, and suggesting recommendations to executive management on how best to position SEHA for business.
• Promoting change in culture and processes that will promote alignment with the strategic goals of the organization
• Suggesting new ideas and managing special projects related to the Quality Department where appropriate
  

Coordinating with other SEHA Regions – Continuously liaising and collaborating with counterparts across the group in order to promote knowledge sharing and improvement

• Interacting with quality personnel at SEHA regions to ensure care is delivered and documented in accordance with prescribed practices, SEHA standards and core measure requirements.
• Providing consultative support and suggesting recommendations to the regions CQPS teams regarding CQPS related issues.
  

Managing relationships – Leveraging internal relationships to enhance business performance and customer experiences

Collaboration with SEHA Region’s Departments/ Sections and external stakeholders – Supporting SEHA Region initiatives (Service Line Councils, Committees, Taskforces etc.) as required

• Supporting DOH reviews, queries or projects (Jawda and others) as required
• Maintaining a strong working relationship with Region’s departments and external regulatory authorities
  

Coordinating educational initiatives – Identifying staff education requirements in regoins, related to CQPS

• Coordinating and supporting CQPS related educational activities across Region’s.
• Coordinating educational activities and providing education / support (act as point of contact and resource) for all SEHA regions for CQPS related matters
  

Manage Other Projects / Tasks – Participating in the development and review of relevant/required CQPS policies, procedures and guidelines.

• Collaborating with other SEHA regions.
  

Other Specific Responsibilities Of The Role

Other specific responsibilities of the role Corresponding Activities performed by the role

Qualifications

Qualification :-

Special Certificate:-

Required

• 4 – 6 years of experience in healthcare, excellence, safety or compliance.
• Demonstrated knowledge of clinical safety and good clinical practices is required.
  

Desired

• Experience in Large Healthcare facility.
  

About Us

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.

SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.

About The Team

Al Dhafra hospitals is a premier medical institution located in Al Dhafra, encompassing six hospitals which are Madinat Zayed, Ghayathi, Marfa, Delma, and Liwa. In addition, the institution also includes four clinics which are Bida Mutawa, Abu Al-Abyad Clinic, Sir Bani Yas Clinic, and Al Dhafra Family Medicine Center (DFMC). Together, these hospitals and clinic provide coverage across 16 different specialties including inpatient and outpatient medical services covering different fields and specialties, including internal medicine, pediatrics, gynecology & obstetrics, general surgery, anesthesia, pharmacy services, laboratory and diagnostic radiology.