Job Description

JOB PURPOSE

• Support the Clinical Applications Manager in implementing, maintaining, and improving hospital informationsystems and related applications.
• Provide senior-level support, coordinate projects and integrations, and enable safe, efficient clinical and operational workflows across the hospital and associated facilities.
• Department: Information Technology – Applications Division.
• Reports to: Clinical Applications Manager.

KEY RESPONSIBILITIES AND DUTIES

1. Application Management and Support:

 Configure, maintain, and support the HIS, EMR, and related clinical, administrative, and financial

applications.

 Demonstrated hands-on experience in Revenue Cycle Management (RCM) is essential, including identifying

workflow gaps and business requirements, defining detailed functional scopes, translating requirements for

development teams, leading User Acceptance Testing (UAT), and delivering end-user training.

 Provide second-level support, investigate recurring issues, and coordinate resolution with vendors,

developers, and technical teams.

 Prioritize incidents by patient safety, operational/financial impact, and service levels; document resolutions

and close tickets promptly.

 Participate in scheduled on-call and after-hours support as required.

2. Project Implementation and Coordination:

 Coordinate application implementations, upgrades, enhancements, and deployments.

 Gather requirements; prepare scope documents, specifications, workflows, and implementation plans.

 Track deliverables, risks, and dependencies; support migration validation, go-live readiness, and operational

handover.

3. Integration and Interoperability:

 Coordinate HIS interfaces with laboratory equipment, imaging, finance, supply chain, insurance, and other

healthcare systems.

 Support health information exchange and government portal integrations; validate mappings and

workflows, investigate

JOB REQUIREMENT

• Skills and Abilities:
•  Strong analytical, troubleshooting, documentation, prioritization, and stakeholder management skills.
•  Working knowledge of Oracle SQL, reporting tools, healthcare interfaces, and data validation.
•  Understanding of access controls, change management, information security, and business continuity.
• Experience: Minimum 05 – 07 years in HIS implementation and support, including HOSPITAL workflows, configuration,integrations, testing, training, and project coordination.
• Education: Bachelor’s degree in information technology, Computer Science, Health Informatics, or a related discipline.
• Language: Fluent spoken and written English, with strong communication skills.
• Licenses / Certifications: Relevant healthcare IT, service management, project management, database, or business intelligence certifications are desirable.