Job Description

About Endocare, the employer

• Endocare is a specialty clinic for metabolic health and longevity, with the mission to take on the pandemic of metabolic conditions in the Middle East by leveraging medical expertise and advancements in technology.
• We have developed a proprietary treatment approach for people struggling with obesity in the form of a medicated lifestyle intervention. To achieve sustainable weight loss, our patients receive personalized coaching throughout the treatment period and beyond, helping them achieve long-lasting health outcomes.
• As we prepare for the launch of our Abu Dhabi clinic in October 2025, we are seeking a Receptionist & Clinical Operations Specialist – a professional who is equally confident welcoming patients at the front desk and managing day-to-day operations to ensure compliance, efficiency, and quality.

Qualifications and experience

• Proven experience as a Receptionist, Administrative Assistant, or Clinical Operations role in a clinic, hospital, or healthcare setting.
• Strong ability to manage electronic medical records and patient booking systems.
• Proficiency in MS Office, database systems, and digital tools for reporting.
• Familiarity with medical terminology and healthcare workflows.
• Understanding of Department of Health (DoH) Abu Dhabi standards and regulatory processes is highly desirable.
• Excellent communication skills in English (Arabic is a strong plus).
• Training in medical or clinical administration is an advantage.

Duties and responsibilities

Front Desk & Patient Care

• Welcome and guide patients, ensuring a warm, professional, and efficient reception experience.
• Schedule and confirm appointments, manage cancellations, and optimize clinic schedules.
• Answer patient inquiries with professionalism and empathy, providing accurate information.

Administration & Records

• Maintain and update patient medical records in compliance with data privacy standards.
• Handle invoicing, billing, insurance coordination, and preparation of financial and tax reports.
• Manage office communications and correspondence with external stakeholders.

Operations & Compliance

• Oversee vendor management, facility maintenance, and supply procurement.
• Ensure compliance with DoH regulations and maintain readiness for inspections.
• Support doctors, coaches, and nurses with daily operational needs.
• Ensure smooth day-to-day running of the clinic.

Team Collaboration

• Act as the bridge between the front desk, clinical staff, and management.
• Contribute to the development of operational processes and quality improvement.

What you can expect

• Space to take responsibility and develop your own ideas
• Productive and respectful work environment
• Competitive remuneration