Job Description

A Receptionist & Call Centre Coordinator manages front-desk operations, handles incoming and outgoing calls, schedules appointments, and assists patients with inquiries. Responsibilities include welcoming patients, maintaining appointment records, coordinating with medical staff, managing patient registration, responding to calls and messages, and providing accurate information about healthcare services. The role ensures smooth communication, efficient patient flow, and a professional, patient-friendly experience.

Qualification & Experience:

• High school diploma or bachelor’s degree in business administration, healthcare administration, or a related field.
• Previous experience in reception, customer service, call centre operations, or a healthcare facility is preferred.
• Excellent verbal and written communication skills in English; Arabic or other languages are an advantage.
• Proficiency in MS Office, telephone systems, and appointment scheduling software.
• Knowledge of patient registration, appointment management, and front-office procedures.
• Ability to handle incoming and outgoing calls professionally and respond to patient inquiries.
• Strong organizational, multitasking, and time-management skills.
• Good interpersonal skills and the ability to handle complaints politely and efficiently.
• Ability to maintain patient confidentiality and accurate administrative records.