Job Description

As Medical Receptionist, you will welcome patients, manage the flow of appointments across departments, and make sure every visit feels seamless and personal. You will also play an active part in growing the business by recommending suitable treatments and packages.

Key Responsibilities

• Greet and assist patients and visitors warmly and professionally, in person and by phone
• Manage bookings, scheduling, rescheduling and cancellations across multiple departments
• Explain our services, treatments and packages accurately, and guide patients to the right department
• Upsell and cross-sell treatment packages and memberships in a consultative, patient-first way
• Follow up with patients on appointments, treatment plans and package renewals to drive retention
• Handle patient registration, records and billing support using the clinic management system
• Coordinate with doctors, nurses and department teams to keep the schedule running smoothly
• Handle enquiries, feedback and concerns with tact, escalating where needed including but not limited to Instagram and WhatsApp.
• Maintain a clean, welcoming reception area and uphold patient confidentiality and clinic standards

Requirements

• Prior experience as a receptionist or front-desk coordinator in a premium clinic, either aesthetic or dental (mandatory)
• Fluent English and Arabic, both spoken and written (mandatory)
• Good knowledge of the services typically offered by different clinic departments
• Proven ability to sell packages and convert enquiries into confirmed bookings
• Strong skills in appointment scheduling, cancellation management and patient follow-up
• Proficiency with clinic management or booking software and MS Office
• Excellent communication, presentation and customer-service skills
• Currently based in Dubai and available to join immediately (preferred)

What We Offer

• Competitive salary and performance-based incentives on package sales
• Work in a premium, professional clinic environment
• Opportunities for growth and training