Job Description

SHIRAZ MEDICAL CENTER IS LOOKING FOR EXPERIENCED RADIOLOGY RECEPTIONIST

Job Title: Radiology Department Receptionist

Location: Shiraz Medical Center, Dubai, UAE

Department: Radiology

Reporting To: Radiology Manager / Clinic AdministrationJob Summary

Shiraz Medical Center is seeking a highly professional and experienced Radiology Department Receptionist with prior UAE healthcare experience. The ideal candidate will be responsible for managing front-desk operations within the radiology department, ensuring smooth patient flow, accurate appointment coordination, and efficient communication between patients, radiologists, and other departments.Key ResponsibilitiesPatient Coordination & Front Desk Operations

• Greet and welcome patients in a professional and courteous manner
• Register patients in the system (HIS/MIS) with accurate demographic and insurance details
• Schedule, confirm, and manage radiology appointments (MRI, CT Scan, Ultrasound, X-ray, Mammography, etc.)
• Guide patients regarding preparation requirements for radiology procedures

Appointment & Workflow Management

• Coordinate with radiologists and technicians to ensure efficient patient flow
• Handle walk-in patients and emergency cases with proper prioritization
• Follow up with patients for pending appointments and reports
• Manage waiting lists and reschedule appointments when necessary

Billing & Insurance Handling

• Process billing accurately for radiology services
• Verify insurance eligibility and approvals for procedures
• Handle cash, card, and insurance transactions in compliance with UAE healthcare regulations
• Ensure proper documentation for insurance claims

Administrative Duties

• Maintain and update patient records in the system
• Coordinate report delivery (printed/email/portal access)
• Handle incoming calls, emails, and inquiries related to radiology services
• Ensure confidentiality of patient data in compliance with UAE data protection laws

Communication & Coordination

• Liaise with doctors, radiologists, nurses, and other departments
• Communicate clearly with patients regarding procedures, delays, or special instructions
• Escalate patient complaints or operational issues to management when required

Requirements & QualificationsEducation

• Bachelor’s degree or Diploma in Healthcare Administration or related field

Experience

• Minimum 2–3 years of experience as a Radiology Receptionist in the UAE (clinic or hospital)
• Strong understanding of radiology procedures and workflows

Skills & Competencies

• Proficiency in HIS / RIS / MIS systems
• Strong knowledge of radiology scheduling and patient preparation protocols
• Experience in insurance processing and billing in UAE healthcare system
• Excellent communication skills in English (Arabic is an advantage)
• Strong organizational and multitasking abilities
• Ability to work under pressure in a fast-paced environment

Other Requirements

• Preferably on Family Visa / Husband Visa
• Professional appearance and excellent patient-handling skills
• Ability to maintain strict confidentiality

Key Performance Indicators (KPIs)

• Patient satisfaction and service quality
• Accuracy in appointment scheduling and billing
• Efficiency in patient flow management
• Reduction in appointment delays and errors

What We Offer

• Competitive salary package (based on experience)
• Professional working environment
• Opportunity to grow within a reputable medical center in Dubai