Job Description

Job Description

Main Job PurposeProvides general healthcare advice and dispenses prescription and nonprescription medication along with nonpharma products to customers Supervises the retail store team and operations in order to ensure key sales targets customer satisfaction levels along with operational readiness levels are continously met

Accountabilities

Store Management:

Ensure store readiness by monitoring compliance with internal readiness guidelines eg staff readiness check uniforms name tags etc store readiness temperature storage conditions etc in order to ensure effective daily operations along with professional look feel at a store level

Perform duties in alignment with the Standard Operating Procedures applicable at a store level by taking appropriate actions eg loyalty program registration etc in order to ensure individual performance is according to the standards

Operations:

Process prescriptions and dispense medication by reviewing and interpreting physician orders providing consultation on dosage storage side effects and drug interaction in order to ensure customers are appropriately informed and educated

Educate customers on proper handling of medical equipment eg glucose meters designed for home use by providing information and additional sources of reference eg user manual to ensure safe and appropriate use of equipment

Supervise and provide development opportunities for retail store staff through performance management activities tracking and monitoring productivity and Individual Key Performance Indicators KPIs etc corrective actions when required regular development conversations access to formal eg training and informal eg coaching development options in order to ensure and maximize performance

Monitor key sales performance targets and customer satisfaction levels at a store level through direct observation regular reporting in order to ensure sales and customers satisfaction level are achieved

Process payments and reconciliations by handling the cash register an coordinating with the Finance team in order to ensure accuracy of payment process and compliance with commercial legal requirements and internal financial processes

Identify upsell and crosssell opportunities by consulting with the customer understanding needs and proposing appropriate products in order to ensure and maximize customer satisfaction and achieve cross sell and upsell targets

Perform and monitor operational and staff related administrative tasks by monitoring work flow team schedule and attendance verifying order entries handling logistics related to stock levels ordering stocks returning etc performing inventory management actions eg register products in the inventory etc managing expenses eg recording documenting receipts etc checking price updates and changes are in place overseeing promotion execution etc in order to ensure compliance with the Operational Excellence guidelines blueprint

Health Safety:

Ensure compliance at a store level with the Health Safety policy procedures including safety guidelines and any other required operational standards through by regular monitoring compliance checking for updates etc in order to ensure compliance with local industry legal requirements standards and internal policies

Dispense and provide advice on overthecounter nonprescription medication to treat common illness eg flu cold etc by checking symptoms recommending best course of action eg see a physician and specific consultation eg dosage storage etc in order to ensure customers health and safety

Pharmacological Knowledge:

Maintain pharmacological knowledge by attending educational workshops reviewing professional publications establishing personal networks participating in professional societies in order to be up to date with the latest information in the industry

Employee duties are not limited only to the abovementioned Accountabilities heshe may perform other duties as assigned

Work Environment

Indoors : 100

Outdoors : 0

Working Days : 5 Working Days

Days off : 2 Days Off

Working Hours : 8:00 AM 6:00 PM 1 hour break

Job Requirements

Education

BSc in Pharmacy Required by law

Experience

1 3 Years of Experience

Computer Skills

MS Office Suite

Languages

English Mandatory

Arabic Mandatory