Job Description

We are looking for a friendly, professional, and patient-focused 𝐏𝐀𝐓𝐈𝐄𝐍𝐓 𝐑𝐄𝐋𝐀𝐓𝐈𝐎𝐍𝐒 𝐄𝐗𝐄𝐂𝐔𝐓𝐈𝐕𝐄 to join our team.

If you are confident in your communication, enjoy speaking with patients, and can follow up and convert inquiries into appointments, we would love to hear from you!

Email your CV to:

Key Responsibilities
Manage patient inquiries through phone calls, WhatsApp, email, social media & other platforms
Handle and follow up on new patient leads
Convert inquiries into confirmed appointments
Provide information about doctors, specialties, treatments, consultations, packages, insurance & pricing
Maintain and update lead records
Follow up with patients regarding appointments, cancellations & no-shows
Coordinate with doctors, reception, billing, insurance & other departments
Conduct post-appointment follow-ups and collect patient feedback
Ensure a professional, empathetic, and positive patient experience

The Ideal Candidate
Excellent communication and telephone etiquette
Strong interpersonal and customer service skills
Proactive, organized, and good at follow-ups
Comfortable handling multiple communication channels
Experience in healthcare, patient relations, customer service, or sales is preferred
CRM experience is an advantage