Job Description

Patient Experience Team Member

Diversified Integrated Sports Clinic (DISC) is a leading multidisciplinary healthcare provider across the UAE (Dubai: DHCC and JLT, and Abu Dhabi) and Kuwait. We bring physiotherapists, chiropractors, sports medicine specialists, and allied health professionals together under one roof, because integrated care delivers better outcomes for our patients.

About the Role

As our Patient Experience Team Member, based at our Dubai (DHCC & JLT) clinics, you’ll be the vital link between DISC’s clinical team, our patients, and their families throughout the care journey. You’ll manage the full patient experience — from first contact and appointment scheduling to treatment and follow-up — and support patients with questions about their treatment plans, appointments, records, and insurance details.

Responsibilities

• Act as the first point of contact for patients, addressing inquiries and concerns promptly and professionally
• Guide patients through appointments, procedures, and follow-ups, ensuring they feel comfortable and well-informed
• Schedule and confirm patient appointments, coordinating with providers to minimize wait times and ensure timely care
• Manage rescheduling, cancellations, and reminders to maintain an organized workflow
• Maintain accurate patient records, including personal information, medical history, and treatment details
• Verify insurance details and handle pre-authorization processes
• Liaise between patients, families, and the medical team to ensure clear communication
• Monitor patient satisfaction metrics and help develop strategies to enhance the patient experience

Qualifications

• Minimum three years’ experience in a patient-facing role in healthcare or a similar environment
• Strong communication, interpersonal, and problem-solving skills
• A detail-oriented, organized approach, with the ability to multi-task in a fast-paced environment
• A self-driven approach to managing and prioritizing patient needs to resolve issues promptly
• Excellent verbal and written communication skills in English

Required Skills

• 3+ years’ experience in a patient-facing healthcare role
• Proficiency in healthcare management software (EMR/EHR systems)
• Strong organizational and multi-tasking abilities
• Excellent English communication skills
• High school diploma or equivalent

Preferred Skills

• Bachelor’s degree in healthcare administration or a related field
• Experience liaising with multidisciplinary clinical teams
• Familiarity with patient satisfaction and experience improvement initiatives

Our values

• Learning – We grow through curiosity and knowledge-sharing
• Integrity – We do the right thing, even when no one’s watching
• Teamwork – We are stronger and better together