Job Description

Job Purpose

To plan, implement, and oversee patient engagement initiatives that enhance communication, education, and involvement of patients in their care. This role supports the hospital’s mission to improve patient satisfaction and health outcomes through effective engagement strategies.

Roles and Responsibilities

Organizational Accountabilities:

• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow up on escalated cases/issues of subordinates to ensure they are closed efficiently and on time

Functional Accountabilities:

• Execute patient engagement programs in line with the hospital’s strategic goals
• Coordinate with clinical and operational teams to embed patient engagement into care delivery
• Develop educational materials and communication tools to empower patients and families
• Monitor and analyze patient feedback and engagement metrics to inform continuous improvement
• Organize patient events, workshops, and support groups to foster community involvement
• Collaborate with marketing and IT to leverage digital platforms for patient communication
• Train hospital staff on patient engagement principles and best practices
• Ensure patient engagement activities comply with healthcare regulations and accreditation standards
• Manage budgets, vendor relationships, and resources related to patient engagement initiatives
• Prepare reports and presentations on engagement outcomes for senior management

Key Contacts

Key Internal Stakeholders

• Clinical Departments (Nursing, Physicians)
• Quality and Patient Safety Teams
• Marketing and Communications
• IT and Digital Health Teams
• Departments Managers

Key External Stakeholders

• Patients and Families
• Ministry of Health (MOH)
• Accreditation Bodies (e.g., CBAHI)
• Patient Advocacy Groups
• External Consultants and Vendors

Job Qualifications and Requirements

Knowledge and Experience

• 4–7 years of experience in patient engagement, healthcare quality, or related roles
• Knowledge of patient-centered care principles and healthcare regulations in Saudi Arabia
• Experience using digital communication tools and platforms

Education and Certifications

• Bachelor’s degree in Healthcare Administration, Public Health, Business, or related field

Skills

• Strong communication and interpersonal skills
• Project management and organizational abilities
• Analytical mindset with ability to interpret patient feedback data
• Ability to work collaboratively across multidisciplinary teams
• Customer-focused with empathy and cultural sensitivity
• Proficiency in English and Arabic language skills are a plus

Attitude

• Strong Work Ethic
• Dependability and Responsibility
• Possessing a Positive Attitude
• Adaptability
• Honesty and Integrity
• Self-Motivated
• Motivated to Grow and Learn
• Strong Self-Confidence

Conditions

• This job description will become effective from the date signed by the employee.
• This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee.