Job Description

Patient Care Coordinator – Back Office | Dubai

At Invisalign Centre Dubai, we believe smooth coordination creates a better patient experience. We are looking for someone who can manage details with care, communicate clearly, and keep daily operations on track without delays.

We are looking for a Patient Care Coordinator – Back Office who keeps things running smoothly behind the scenes—handling appointments, patient communication, and internal coordination. This role is not just about managing tasks—it is about staying one step ahead, keeping communication clear, and making sure no patient feels overlooked. You will be the link between patients, doctors, and the wider team. If you are organised, responsive, and calm under pressure, this role will suit you well.

What You Will Do:

• Manage all patient communication (calls, WhatsApp, social media) with quick and clear responses
• Schedule, confirm, and track appointments with accurate notes
• Send timely reminders and follow-ups
• Handle missed appointments and rescheduling efficiently
• Coordinate aligner arrivals and patient bookings
• Monitor insurance requests and complete them without delay
• Maintain clear, updated patient records
• Support reception when required and assist overall clinic flow

What We Value:

• Experience in scheduling and call handling
• Clear, calm, and professional communication
• Strong organisation and attention to detail
• Basic medical terminology knowledge
• Ability to manage multiple tasks in a fast-paced setting
• A practical, solution-focused approach
• Experienced in Healthcare or dental setting is an advantage
• Immediate joiners are preferred.

How You Work:

You are reliable, responsive, and pay attention to detail. You understand that small delays can affect the whole day, so you act early and communicate clearly. You handle patient interactions with care, respect, and discretion.

To apply, please send your CV to hrinvisaligncenter@gmail.com

Only shortlisted candidates will be contacted.

Requirements added by the job poster

• 2+ years of work experience with Receptions

• 1+ years of work experience with Dental Care

• 1+ years of work experience with Fluency Call Center