Job Description

Bachelor’s degree or diploma in Hospitality, Business Administration, Customer Service, or a related field.
Previous experience in guest relations, front office, customer service, or a similar role is preferred.
Excellent communication and interpersonal skills.
Strong customer service and problem-solving abilities.
Professional and friendly approach when interacting with guests.
Good organizational skills and attention to detail.
Ability to handle guest inquiries, requests, feedback, and complaints professionally.
Proficiency in English; knowledge of additional languages is an advantage.