Job Description

A Call Center Agent handles incoming and outgoing calls to assist customers, respond to inquiries, provide information about services, schedule appointments, and resolve concerns. The role involves maintaining accurate customer records, following communication protocols, delivering professional customer service, and coordinating with relevant departments to ensure timely assistance and customer satisfaction.

Qualification & Experience:

• High school diploma or equivalent; a diploma or degree in a related field is an advantage.
• Previous call center, customer service, or telephone support experience is preferred.
• Good verbal communication skills in English; additional languages are an advantage.
• Basic computer skills and familiarity with customer relationship management (CRM) systems.
• Ability to handle incoming and outgoing calls professionally.
• Strong customer service, listening, and problem-solving skills.
• Ability to manage inquiries, appointment bookings, and customer complaints.
• Good telephone etiquette, organization, and time management.
• Ability to work effectively in a team and maintain confidentiality of customer information.