Job Description

Key Responsibilities:

* Respond to customer inquiries through Social media chat, email, and other communication channels.
* Resolve customer issues professionally and within the required timelines.
* Guide users on platform features, account-related concerns, and general service inquiries.
* Escalate complex issues to the relevant teams when necessary.
* Maintain accurate records of customer interactions and follow-ups.
* Identify recurring customer concerns and suggest improvements to support processes.
* Maintain a professional, friendly, and solution-oriented approach.

Requirements:

* Minimum 3 years of relevant customer support or customer service experience.
* Experience in a social media, digital platform, or technology-driven company is preferred.
* Excellent English written and verbal communication skills.
* Strong problem-solving abilities and attention to detail.
* Ability to manage multiple inquiries and work in a fast-paced environment.
* Good interpersonal skills and a customer-first mindset.