Job Description

Handles incoming and outgoing calls to assist patients, respond to inquiries, schedule appointments, and provide information about healthcare services. Maintains accurate patient records, coordinates with relevant departments, and ensures professional communication and a positive patient experience.

Qualification & Experience:

• High school certificate or bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
• Previous experience in a call center, customer service, or healthcare setting is preferred.
• Good verbal communication and telephone etiquette.
• Knowledge of appointment scheduling and patient service procedures.
• Familiarity with computer systems, CRM software, and basic data entry.
• Ability to handle patient inquiries and resolve complaints professionally.
• Strong organizational, multitasking, and problem-solving skills.
• Ability to maintain patient confidentiality and accurate records.
• Fluency in English; additional languages are an advantage.