Job Description

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 68820

Workplace Type

Mediclinic City Hospital | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service
  

Required Education

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes