Job Description

Patient Services & Front Desk Operations

• Manage patient appointment scheduling and registration processes efficiently.
• Welcome patients and provide accurate information about clinics, services, physicians, and directions.
• Handle patient inquiries, complaints, and feedback, ensuring timely resolution and escalation when needed.
• Maintain a high standard of patient experience and service excellence.

Billing & Administrative Support

• Manage billing processes, including invoice generation and payment collection.
• Verify patient insurance details accurately and ensure proper documentation.
• Handle cancellations, rescheduling, and updates in the system as per procedures.
• Support documentation, scanning, and maintaining accurate patient records.

Coordination & Communication

• Coordinate with nursing, RCM, and other departments to facilitate patient flow and admissions.
• Respond to internal calls and support departmental requirements.
• Assist patients with billing inquiries or service-related concerns.

Quality, Compliance & Patient Experience

• Ensure compliance with hospital policies, procedures, and confidentiality standards.
• Document incidents and complaints, reporting them to supervisors in a timely manner.
• Participate in continuous improvement initiatives and quality activities.
• Promote the hospital’s value of humanization by ensuring respectful and patient-centered interactions.

Requirements

Essential Requirements

• High school diploma or equivalent.
• 0–1 year of experience in customer service (fresh candidates may be considered).
• Good communication skills in Arabic and English.
• Basic computer skills (MS Office, systems handling).

Preferred

• Diploma or Bachelor’s degree.
• Experience in healthcare or hospital setting.
• Knowledge of medical terminology and insurance processes.