Job Description

Responsibilities

• Act as the primary point of contact for patient feedback, concerns, and service recovery initiatives.
• Support patients and families by providing timely assistance, guidance, and resolution of inquiries.
• Investigate patient complaints and compliments, ensuring appropriate follow-up and documentation.
• Collaborate with clinical and non-clinical teams to enhance the overall patient experience and service quality.
• Monitor patient satisfaction trends and contribute to continuous improvement initiatives.
• Ensure compliance with organizational policies, patient rights, and healthcare service standards.
• Promote a culture of patient-centered care by supporting engagement, education, and experience-enhancement activities.
  

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Hospitality Management, Communications, or a related field.
• Previous experience in patient experience, customer service, guest relations, healthcare administration, or a similar role.
• Strong interpersonal and communication skills, with the ability to interact professionally with diverse stakeholders.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to handle sensitive information with professionalism and confidentiality.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and healthcare information systems is an advantage.
• Fluency in English is required; Arabic language skills are an asset.