Job Description

We are seeking a highly experienced and results-driven Operations Manager to lead and oversee the full spectrum of operations within our medical center.

This is a critical leadership role responsible for ensuring operational excellence, driving performance across all departments, and continuously enhancing patient experience and service quality.Key Responsibilities

🔹 Operational Leadership & Oversight

• Lead and manage the day-to-day operations of the center, ensuring seamless coordination across all departments
• Supervise administrative, clinical support, and operational teams to maintain efficiency and high performance
• Establish, implement, and continuously improve operational policies, procedures, and workflows
• Ensure all departments are aligned with organizational goals and performance expectations

🔹 Performance & Process Improvement

• Identify operational gaps, inefficiencies, and bottlenecks, and implement effective solutions
• Develop and monitor KPIs, dashboards, and reporting systems to track performance
• Drive continuous improvement initiatives to enhance productivity, reduce costs, and optimize resources
• Lead change management initiatives and operational transformation projects

🔹 Patient Experience & Quality

• Ensure a patient-centered approach across all touchpoints
• Monitor patient satisfaction and implement strategies to elevate service standards
• Handle escalations and ensure timely and professional resolution of patient concerns
• Maintain high standards of quality, safety, and service delivery

🔹 Compliance & Governance

• Ensure full compliance with local healthcare regulations and accreditation standards
• Maintain operational readiness for audits and inspections
• Oversee documentation, reporting, and regulatory requirements

🔹 Team Leadership & Culture

• Build, lead, and mentor high-performing teams
• Promote accountability, collaboration, and a positive work culture
• Ensure staff are trained, aligned, and performing to expected standards

Requirements

• Bachelor’s degree in Healthcare Management, Business Administration, or related field
• Minimum 5+ years of proven experience in operations management within a healthcare/medical setting
• Demonstrated success in improving operational performance and delivering measurable results
• Strong leadership, analytical, and decision-making capabilities
• Excellent communication and stakeholder management skills