Job Description

Operations Manager

Key Responsibilities

• Manage and oversee the daily operations of the clinic or healthcare facility.
• Develop and implement operational policies, procedures, and workflows.
• Supervise administrative, front-office, and support teams.
• Coordinate with medical departments to ensure smooth and efficient operations.
• Monitor staff performance, productivity, attendance, and staffing requirements.
• Prepare and monitor staff schedules and workforce allocation.
• Monitor patient flow, appointment management, and waiting times.
• Ensure an excellent patient experience and high customer service standards.
• Handle operational issues, patient complaints, and escalations.
• Monitor clinic performance against operational and financial KPIs.
• Analyze operational reports and identify areas for improvement.
• Control operational expenses and support cost-reduction initiatives.
• Monitor inventory, medical supplies, equipment, and facility requirements.
• Ensure compliance with healthcare regulations, internal policies, quality standards, and safety requirements.
• Coordinate with HR, Finance, Procurement, IT, and other departments to support business operations.
• Support recruitment, onboarding, training, and performance management activities.
• Identify operational risks and implement corrective and preventive actions.
• Lead continuous improvement initiatives to enhance efficiency and service quality.
• Prepare regular operational reports and present performance updates to senior management.
• Support business development initiatives and contribute to achieving revenue and growth targets.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably within healthcare or medical facilities.
• Strong leadership and team-management skills.
• Excellent communication, organization, and problem-solving abilities.
• Strong knowledge of healthcare operations and regulatory requirements.
• Ability to analyze operational and financial data.
• Proficiency in Microsoft Office and healthcare management systems.