Job Description

• Ensure the delivery of safe, efficient, and timely outpatient services during the night shift.
• Monitor and ensure the implementation of OPD staffing plans to maintain service continuity and smooth patient flow.
• Oversee the execution of OPD policies, procedures, and clinical guidelines, ensuring integrated and coordinated patient care.
• Assist the OPD Manager in the preparation of the annual departmental budget in line with hospital policies and timelines.
• Prepare and submit monthly cost reports for the OPD unit, including recommendations for cost optimization.
• Monitor Key Performance Indicators (KPIs) for OPD coordinators and follow up on required development and improvement plans.
• Ensure full implementation of the Departmental Manual in coordination with the Quality Management Department.
• Supervise the medical claims cycle in alignment with Medical Audit Department guidelines.
• Follow up with the Medical Approval Unit to ensure timely approvals for referred cases.
• Supervise the preparation and submission of medical claim files to the Finance Department within agreed timelines and according to hospital standards.

People & Collaboration

• Monitor and follow up on staff operational schedules in coordination with specialty supervisors to ensure optimal workforce utilization.
• Support the OPD Manager in conducting performance evaluations for OPD staff during the evening and night shifts.
• Coordinate daily operations among OPD nursing in charge, appointment booking supervisors, and OPD coordinators to ensure effective teamwork.
• Train and orient OPD staff on hospital policies, procedures, and clinical practice guidelines.
• Foster a collaborative work environment that promotes teamwork, accountability, and professional conduct.

Customer, Patient & Stakeholder Focus

• Ensure accurate attendance tracking of consultants and confirm appropriate coverage during leaves or absences to maintain service continuity.
• Monitor consultant performance related to clinic attendance and average patient service time, in line with Quality Department standards, and submit monthly reports to the OPD Manager.
• Maintain continuous and effective communication with patients, families, and caregivers to ensure proper information delivery and early problem resolution.
• Ensure complete and accurate patient medical records are maintained in compliance with hospital requirements.
• Prepare and submit monthly referral reports for surgeries, radiology, laboratory, and physiotherapy services.

Compliance, Safety & Continuous Improvement

• Ensure all OPD services comply with Quality Management standards, infection control policies, and Egyptian healthcare laws and regulations.
• Enforce the implementation of quality and infection control policies within OPD and emergency-related outpatient services during night shifts.
• Participate in and support periodic quality and infection control audits and rounds in coordination with relevant departments.
• Investigate patient complaints, incidents, and violations, recommend corrective or disciplinary actions, and submit reports to the Medical Sector Head and Quality Department.
• Collaborate with relevant stakeholders in implementing corrective action plans, improvement initiatives, and continuous quality enhancement programs, while taking accountability for outcomes.

Requirements:

• Bachelor’s degree in pharmacy, Medicine, Physiotherapy or Dental.
• 1–3 years’ experience in Medical Management.
• Postgraduate diploma or certification in Healthcare Management.
• Solid Experience at OPD or Polyclinics.