Job Description

Vacancy for an Arabic Speaking Medical Receptionist at:

THE EMIRATES EUROPEAN MEDICAL CENTRES

Location: Dubai, UAE

Umm Suqeim 2 & Jumeirah 1

JOB TITLE: MEDICAL RECEPTIONIST (ARABIC SPEAKER)

REPORTS TO: HEAD RECEPTIONIST

JOB SUMMARY:

The Emirates European Medical Centres are vibrant and busy complementary medicine facilities. Our receptionists provide a high quality, responsive service to all patients, ensuring that they handle enquiries efficiently and in accordance with the practice requirements. We are looking for a bright, enthusiastic, experienced receptionist, who has excellent customer service, sales and organisation skills, to join our team.

Job responsibilities:

• Welcome patients as they enter the clinic, in a warm and friendly manner

• Be passionate about our services, and able to convey the benefits of them to our patients and potential patients

• Translate, in person and in writing, for doctors and management

• Make, confirm and move appointments, in person and on the telephone

• Liaise with doctors

• Answer and make phone calls in order to handle appointment queries, route calls to the correct person and handle complaints

• Explain our price structure, discounts for courses of treatment and take payments

• Make summaries of daily payments

• File and retrieve records, documents and reports

• Follow up on calls, messages, mail and emails

• Ordering stationery and office supplies

• Provide general administrative support and other secretarial tasks, as required

Requirements:

• Minimum experience of at least 2 years, preferably as a Medical Receptionist in the UAE, but other relevant sales and receptionist experience will be considered

• Fluent Arabic and English languages essential – excellent written and verbal communication skills in both languages

• Passion for and experience in sales is essential

• Relevant degree, fully attested for the UAE, appreciated but not essential, high school completion essential

• Above average skills with Microsoft Office suite (Word, Excel and Outlook)

• Must be flexible with working hours and be able to travel between the two clinics locally

• Ability to work under pressure and to tight deadlines

• Good organisational and time management skills – this job involves a lot of multitasking

• Excellent interpersonal skills

• Honest, reliable and detailed oriented

• Discrete, with a thorough understanding of confidentiality issues

• Well-groomed appearance

Requirements added by the job poster

• 2+ years of work experience with Customer Service