Job Description

We’re Hiring: Medical Insurance Claims Coordinator
Location: Abu Dhabi, UAE

Role Summary:

The Medical Insurance Claims Coordinator is responsible for managing insurance verification, pre-authorizations, claims submission, follow-up, and reimbursement related to audiology services and hearing aids. The role ensures accurate and timely claims processing, minimizes claim rejections, and maintains compliance with UAE insurance requirements and payer guidelines.

Key Responsibilities:

• Verify patients’ insurance eligibility, coverage, benefits, and limits
• Process and track pre-authorizations and insurance approvals
• Prepare, submit, and follow up on insurance claims
• Handle rejected or denied claims and coordinate resubmissions
• Coordinate with audiologists for required reports and supporting documents
• Perform payment reconciliation and follow up on outstanding payments
• Maintain accurate claims records and reports
• Liaise with Daman, Thiqa, and other UAE insurance providers

Qualifications & Experience:

• Bachelor’s degree or Diploma in Healthcare Administration, Medical Records, or a related field
• Minimum 2 years of UAE experience in medical insurance claims processing
• Hands-on experience with Daman, Thiqa, and other UAE insurance providers
• Strong knowledge of pre-authorizations, claims submission, and payment reconciliation
• Audiology or hearing healthcare insurance experience is an advantage
• Strong attention to detail, communication, and organizational skills

We Offer:

• Competitive salary package
• Paid official holidays
• Paid annual leave
• Flight ticket benefits
• Medical insurance
• Working schedule: Monday to Friday