Job Description

We’re hiring: Client Experience Agent Fresh grads.

Locations: Sheikh Zayed • Heliopolis • New Cairo.



Join our team to deliver outstanding client service, engage with customers, resolve inquiries, gather feedback, advise on products, support sales, manage inventory, and keep accurate records.

Job duties and responsibilities

Customer Engagement: Proactively engage with clients to understand their needs and expectations, fostering a relationship built on trust and reliability.
Issue Resolution: Address and resolve client inquiries and concerns promptly, utilizing strong problem-solving skills to ensure satisfaction and retention.
Feedback Collection: Actively solicit and gather client feedback to identify areas for improvement in our services, implementing necessary changes to enhance overall experience.
Product Knowledge: Maintain comprehensive knowledge of our products and services to effectively advice and guide customers in their purchasing decisions, helping them find the right products and services to meet their needs.
Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client feedback is communicated and integrated into business strategies.
Sales Engagement: Actively present and sell products and services, using your understanding of the product range to meet and exceed customer expectations and drive sales to align with our company’s goals
Inventory Management: Keep track of the goods and supplies of the company, managing product orders to facilitate production and sales
Data Entry: Perform accurate data entry related to inventory and customer interactions, ensuring that all records are up-to-date and reflective of the current stock status.


Qualifications: 0–2 years’ experience; degree in Pharmacy, Biotechnology, or equivalent. Strong communication, organization, problem-solving, customer-service, sales, and data-entry skills. Proficient in English.
Schedule & Benefits: 4 days on / 3 days off • 9:30 AM–9:30 PM • Medical & social insurance provided.

If you’re ready to contribute to a team dedicated to operational excellence and patient safety, we want to hear from you!

📧 Interested? send your CV at haidy.abdelhakim@groovymedspa.com and mention the job title in the subject line.