Job Description

Ensures the efficient and accurate registration, accessioning, and documentation of patient specimens. Facilitates smooth communication between laboratory sections and external clients, ensures adherence to laboratory accreditation standards, and supports the daily operations of the laboratory while upholding patient confidentiality and safety at all times.

DUTIES AND RESPONSIBILITIES

• Upholds ethical practices and maintains patient confidentiality
• Ensures data collection, entry, and documentation of Laboratory Operations / Quality-related documents required for Laboratory accreditation
• Assists in specimen and Outreach Patient registration as required
• Collaborates with lab technicians, pathologists, or other lab staff to ensure that specimens are properly directed
• Assists in ordering of all reagents, supplies, consumables, and any other inventory item(s) related to the operation of the Laboratory
• Provides reception support for the laboratory
• Supports transcription, filing, report distribution, and document management
• Maintains general office supplies
• Participates in laboratory Quality Improvements (QI) activities
• Assists with follow-up of incidents/accidents and patient and staff complaints
• Engages in the lab monthly focus group
• Participates regularly in continuing education activities
• Liaises with internal and external laboratory clients as required
• Maintains open lines of communication with the Director of Laboratory Services & Outreach, Section Supervisors, colleagues, and other hospital services as needed
• Responds to test/report inquiries from laboratory clients

QUALIFICATIONS & SKILL

• High School Graduate
• Bachelor’s Degree in Business/Healthcare Administration, or a related field preferred

PROFESSIONAL EXPERIENCE

• Minimum of three (3) years of experience in administrative and coordinator positions, preferably within a hospital or clinical laboratory setting within the UAE, preferred
• Knowledge of the Joint Commission International Accreditation (JCIA) standards
• Skills in computer applications with proficiency in word processing packages (e.g., Word, Excel, PowerPoint), Internet, and email systems
• Ability to speak and write in English fluently.