Job Description

We’re growing our insured patient base and need an experienced insurance professional who can do two things: open doors with insurers, and keep approvals and claims running smoothly once patients arrive.

This is not a medical coding role. It’s a mix of payer relations, patient growth, and day-to-day insurance coordination.

Qualifications

• Solid experience with Health Insurance processes, including policy verification and benefit explanation.
• Knowledge of Insurance Claims procedures, including submission, tracking, and resolving claim denials or discrepancies.
• Strong Customer Service skills, with the ability to support patients and respond to inquiries in a professional and empathetic manner.
• Build and strengthen our relationships with major insurers and TPAs (Bupa, Daman, Cigna, AXA, NextCare, Allianz)
• Lead network enrollment, credentialing, contract renewals, and tariff negotiations
• Bring in insured patients through insurer partnerships, corporate clients, brokers, and employer health plans
• Plan outreach and meet monthly targets for new insured patients Day-to-day insurance coordination
• Coordinate approvals, claims, and related documentation
• Verify patient eligibility and benefits, and explain coverage and co-pays to patients and front-desk staff
• Liaise with insurers and TPAs for pre-authorizations
• Handle claim discrepancies, rejections, and resubmissions
• Work closely with doctors, reception, billing, and other departments Reporting
• Track insured patient volumes, conversion, and revenue by payer
• Report to management on pipeline, targets, and insurer feedback

You’re a great fit if you have

• 4 to 7+ years in medical insurance coordination or payer relations in the UAE/GCC
• Existing connections with leading insurers preferred
• A track record of growing insured patient numbers or securing network contracts
• Strong knowledge of UAE insurance regulations and approval workflows
• A self-driven, target-focused approach
• Fluent English & Arabic
• Must be based in Dubai