Job Description

JOB PURPOSE

• Assist the leadership team translate Jaysom’s Health & Wellness strategy into actionable programs and activities throughout the resort.
• Carry out thorough individual medical consultations with guests to help determine their health condition and what treatment to be applied and pointing out causes of problems.
• Perform aesthetic services such as Skin Facial Analysis, Niralanda consultations, non-invasive treatments, minor-invasive treatments and body contouring.
• Develop and craft effective, personalised treatments for guests.
• Use the right coaching methods, support and encouragement to ensure guests are motivated and committed to successfully and sustainably reach their health and wellness goals.
• Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example by living and healthy and balanced lifestyle.

GENERAL RESPONSIBILITIES

• Holds the legal responsibility of actions and services delivered in the Health and Wellness areas.
• Maintain effective communication with all departments of the resort to ensure a smooth and outstanding service for all guests.
• Develop and maintain effective relationships with colleagues, clients, corporate office.
• Promote a friendly, dynamic and collaborative work environment that includes, open communication, team work, participation, trust, respect, professionalism and fun.
• Have a complete understanding of own role, responsibilities and company expectations.
• Adhere to the company’s policies and procedures, employee guidelines and service standards.
• Educate resort employees on natural the health programs and treatments available at the resort.
• Deliver and participate in meetings as required, facilitate seminars and training to internal and external guests.
• Proactively participate in company people relations and community relations activities and programs available at the resort and encourage team members to participate.
• Work towards exceeding company’s business targets.
• Take a positive and resourceful approach to every project.
• Carry out any other reasonable duties and responsibilities as assigned.

KEY OPERATIONAL RESPONSIBILITIES

• Connect with team and guests and develop professional relationships that foster trust, confidence, harmony, and loyalty.
• Ensure the consultation room is always clean and net, with the necessary materials and equipment and ready to welcome guests at any time.
• Carry out individual consultations with guests to intake information about their health and lifestyle, understand their goals and foresee potential challenges.
• Sign-off intake forms post Nurse and Wellness consultation, ensure the data collected is complete including the guests’ history, current status, contraindications, therapies options, special recommendations and potential health concerns.
• Describe treatment plans or medication to address the guests’ health condition. Determine the course of the treatment such as type of medication, duration of treatment and follow up visits.
• Perform aesthetic services such as Skin Facial Analysis by using the information from machine and Niralanda consultation for body contouring treatments.
• Perform medical services, in the absence of anti-aging doctor, medical and colonic hydrotherapy consultation.
• Perform aesthetic treatment, including non-invasive treatments, minor-invasive treatments and body contouring treatments.
• Conduct before and post stay (online) consultations with guests when required.
• Evaluate and document clients’ progress through treatment plans.
• Creatively inspire and motivate guests to take control of their health, good nutrition and individualised treatments and fitness programs by celebrating their successes.
• Be available to answer questions, comments, and concerns from guests.
• Remain impartial at all times and ensure the treatments and services fulfill and exceed the guests’ expectations.
• Access highly confidential and private information. Protect and promote the guest’s confidentiality, privacy and dignity.
• Educate guests on preventive skin diseases, identify risk factors, genetic causes, and environmental concerns.
• On call and available to answer the nurses’ questions and provide expert guidance.
• Use the appropriate techniques for effective assessment, planning, intervention and evaluation of the guests’ needs, and seek for support when needed, to ensure the service provided to guests is consistent and continuously exceeds their expectations.
• Arrange necessary prescriptions.
• Coordinate with the team in charge of therapy scheduling to ensure adjustments to therapies or schedule are appropriate and relevant
• Have a good working knowledge of all Wellness services provided at the resort, including promotional items, visiting consultants, facilities and its capabilities.
• Partake in the resort educational program through Group activities (workshops, lectures or else)
• Be aware of current and future services offered by the resort and offer suggestions for improvement, expansion or creation of new services.
• Keep updated with local and international dermatology trends through internet, magazines and other applicable media.
• Assist the management team with development of programs or retreats.
• Participate in PR events as required.
• Carry out administrative duties such as completion of monthly reports, team training, etc.
• When not booked with guests, is present at the wellness center or in restaurants to assist operations team with guests relations and care.
• Proactively support and collaborate with the wellness and resort operations and help whenever needed.

JOB REQUIREMENTS

Qualifications:

• Degree in Medicine
• License in Dermatology
• First Aid & CPR
• Suitable practitioner license for work in Saudi Arabia
• Applicable practitioner malpractice and liability insurance
• Fluent in English and Arabic is an advantage

Work Experience:

• Previous experience in a similar role, ideally in a health & wellness resort
• Experience in assessing and evaluating guests’ overall health and develop individualised natural treatment programs tailored to their individual needs
• Skin facial analysis, niralanda consultations, non-invasive treatments, minor-invasive treatments and body contouring

Knowledge:

• General Medicine
• Dermatology
• Diagnostics
• Skin disorders and diseases

Competencies:

• Empowerment
• Dependability and ownership
• Communication
• Teamwork and collaboration
• Creativity and resourcefulness
• Self-development
• Guest service

Technical Skills:

• Coaching and mentoring
• Nutrition counselling
• Diagnose
• Strong customer service
• Holistic thinking
• Active listening and effective communication
• Ability to motivate others

Attitude:

• Empathetic
• Trustworthy
• Friendly and approachable
• Caring and humane
• Ethical
• Flexible and adaptable
• Compassion