Job Description

Job description:

Responsibilities:
1. Service management and application support（In vitro diagnosis -IVD: knowledge of Hematology/Biochemistry/CLIA ） to distributors, keep communicating and cooperating with headquarters for local service strategy setup;
2. Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures;
3. Provide training to distributors’ service team, keep improving the service quality and customers’ satisfaction;
4. Collect competitor’s service-related info, for self-improvement;
5. Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform and customer care related program, etc.;
6. Keep collecting end users’ feedback and suggestions, and optimizing inside and outside workflow;
7. Organize the value-added service activity locally to increase the company image in the local market.

Requirements:

• Graduate/Post-Graduate, major in Medical Laboratory Technology or related.
• More than 4 years of work experience in a clinical laboratory with good operational skills in IVD products, such as Biochemistry, Immunoassay and Haematology analyzers.
• Be familiar with the principle, functional characteristics and clinical application of IVD products.
• 2 years of clinical application experience in IVD product companies
• Experienced in delivering technical training on IVD products.
• On-site technical support, such as troubleshooting.
• Good in both written and spoken English.
• Be familiar with the application process and customer relationship maintenance.

We offer:

Highly Competitive Salary + Excellent Benefits + Career Enhancement