Job Description

Location: Riyadh – Al-Aqiq

Job Type: Full-timeKey Responsibilities:

Patient Reception & Front Desk Duties:

• Greet patients and assist with registration and check-in.
• Schedule and confirm patient appointments (via phone or online platforms).
• Answer patient inquiries and direct them as needed.

Doctor’s Schedule Management:

• Organize and manage the doctor’s daily appointments and calendar.
• Ensure no overlap or scheduling conflicts.
• Coordinate any breaks or meetings as required.

Administrative Coordination:

• Prepare and update patient files and medical records.
• Follow up on test referrals, lab results, or imaging with external providers.
• Accurately input patient data into the clinic’s system.

Billing & Payment Support:

• Handle patient billing and payment collection.
• Coordinate with insurance companies (if applicable).
• Issue invoices and prepare daily/weekly financial summaries.

Internal Communication & Coordination:

• Liaise between the doctor, nurses, and assistants to ensure workflow.
• Ensure availability of medical and office supplies by coordinating with procurement.

Customer Service & Issue Resolution:

• Handle patient complaints or concerns professionally.
• Provide timely solutions or escalate issues to the doctor or manager when needed.

Reporting & Follow-up:

• Prepare daily/weekly reports on patient visits, observations, or operational issues.
• Monitor staff attendance and assist in task scheduling for support staff.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Business Administration, Medical Secretary, Healthcare Management, or related field.
• Minimum 1 year of experience in a clinic or healthcare setting (preferred).
• Strong communication and organizational skills.
• Proficient in computer use and clinic management software.
• Professional appearance, polite manner, and ability to handle pressure.