Care Coordinator
Job Description
Ensuring all patients’ requests and concerns are recorded and tracked by using department/section’s database system in efficient manner
Maintaining proper filling system for all confidential data
Assist and participate with patients’ visits, finance, appointments and coordination of medical care
Providing patients’ with copies of medical reports/films as requested
Coordinate prescription requests and assisting patients in settling their payment
Coordinating with relevant outpatient department/section to make follow up appointments
Under the supervision of Health center Manager, coordinating with doctors, nurses and registration department/section to ensure the delivery of service as well as proper documentation of the visits.
Explaining facility policies and procedures for patients, families and visitors
Encouraging patient, families and visitors to provide their feedback through the facility surveys
Collecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions.
Meeting and greeting patients visiting the facility
Making rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordinator with the Patient officer.
Liaising closely with the facility staff and to build and maintain good relationships
Facilitating communication between patients, and facility physicians and other clinical staff as needed.
Following through, in a timely manner, on all action steps requested by the Health Center Manager.
Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
Maintaining positive and effective working relationships within the department/section and also with other departments/sections within the facility
Performing any other duties as may be assigned relevant to the basic responsibilities of the role
Qualifications
Qualifications Required:
Diploma or Bachelor in relevant field (Medical Course background)
Experience Required: 1 – 2 years’ experience in customer service in healthcare industry.
Desired: Experience in a large Healthcare facility or IVF Facility
