Job Description

📞 WE’RE HIRING: Call Center Agent
📍 Location: BOH – Corporate – Dubai
🏥 Company: Blue Ocean Health Group
🕐 Employment Type: Full-Time

Join our team and become the first point of contact for patients, delivering professional, compassionate, and high-quality customer service.

Key Responsibilities:
Handle patient inquiries via phone, email, and other communication channels.
Schedule, confirm, and follow up on patient appointments.
Assist patients with registration and appointment-related concerns.
Maintain accurate records of patient interactions in the system.
Coordinate with internal departments to ensure smooth patient communication.
Provide empathetic support while maintaining patient confidentiality.

Requirements:
– 1 Female Arabic-speaking candidate (mandatory).
– 1 Female Tagalog-speaking candidate (mandatory).
– Fluency in Tagalog, Arabic and English.
– Bachelors degree in a relevant field.
– Previous experience in a call center, customer service, or healthcare setting is preferred.
– Strong communication and interpersonal skills.
– Ability to handle sensitive conversations with professionalism and empathy.
– Proficiency in basic computer systems.
– Willingness to work in a fast-paced healthcare environment.